Refund and Returns Policy
EASY RETURNS & REPLACEMENT GUARANTEE
An East Return and Replacement Guarantee seeks to assist Buyers who have been unhappy with their purchase on the Website. If at the time of delivery and/or within 24 hours from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from Nylani subject to the following terms and conditions:
- Notify Nylani of any defects in the product/s at the time of delivery of the product/s within 24 hours. All our products undergo rigorous quality check before we pack it for you. Your package comes with a Quality seal to ensure you are served with the best service every time. Please make an unboxing Video right from start ( breaking the safety seal ) till the entire product is completely visible.
.“Unboxing Video = Hassle free returns and replacements”
In case you receive product that is different from the one you ordered / damaged from the date of delivery and the same product(s) will be replaced in return of the defective product(s).
- Replacement can be for the entire product(s) or part(s) of the product subject to availability of the same with Nylani.
Following products shall not be eligible for return or replacement in case of:
- No unboxing video. Damages due to misuse of product.
- Incidental damage due to malfunctioning of product.
- Any consumable item which has been used/installed.
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
- Any product which is ‘made to order’ on customer’s request.
- Guidelines
Original tags and packaging should be intact. The box should be undamaged. ‘Made to order’ jewellery, free items received with the purchase are not covered under the return policy. In case of return all Items (purchased item along with free items) should be returned in full.
FRAUD PROTECTION
If Nylani has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Nylani may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and /or disqualify that user and any related users from availing protection through this program.
Nylani reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Nylani may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
DAMAGED PRODUCTS
If you have received a damaged or wrong product, please Contact us immediately on +91 and follow the instruction provided under returns Guidelines. You will receive an email notification once your item is received back at our Delhi Warehouse. Please allow 7-14 business days for all exchanges to be processed.
CANCELLATION OF ORDER
You can cancel your order within 24 hours of ordering. Please WhatsApp on +91- 9599066361 or email us at support@nylani.com to request a cancellation with your Order Number.